As it says, they were desperate enough to travel in-person to Google headquarters to attend an event during weekday work-hours. That kind of effort usually means other avenues have been explored and exhausted.

Are you saying site-owner is just incredibly dumb, and never noticed/tried those online resources despite being highly motivated to do so? Or is it that you think they found a useful answer they didn't like, and are lying?

I think if the site owner did an honest self-assessment of their content (as suggested on the "Creating helpful, reliable, people-first content" page I linked) the problems with their content would be as obvious to them as they are to me.

I won't speculate about why they attended this event despite running a site filled with content that's at odds with Google's published recommendations for ranking well.