There is a truth in the grandparent's comment that doesn't necessarily conflict with this view. The Google 2.0 effect is not necessarily that it gives you a better correct answer faster than google. I think it never dawned on people how bad they were at searching about topics they didn't know much about or how bad google was at pointing them in the right direction prior to chatgpt. Or putting it another way, they never realized how much utility they would get out of something that pointed them in the correct direction even though they couldn't trust the details.
It turns out that going from not knowing what you don't know to knowing what you don't know adds an order of magnitude improvement to people's experience.
It turns out that going from not knowing what you don't know to knowing what you don't know adds an order of magnitude improvement to people's experience.