This company had a rule where the mail was first name + last name initial. So, timc@company.com if you're Tim Cook. Naturally they ended up hiring a customer success person called "Ana Lopes".
She of course noticed on the first day and complained, but IT dragged their feet until some high-profile customer saw "reply to ANAL" in the automated ZenDesk email and send an angry email to the CEO.
This company had a rule where the mail was first name + last name initial. So, timc@company.com if you're Tim Cook. Naturally they ended up hiring a customer success person called "Ana Lopes".
She of course noticed on the first day and complained, but IT dragged their feet until some high-profile customer saw "reply to ANAL" in the automated ZenDesk email and send an angry email to the CEO.