The steps are invariably:
- Turn it off then turn it back on again
- Force stop, clear your cache and cookies
- Disable AV and firewall then reinstall
If the user cannot be induced to follow this simple script, then we can never move past the most basic of troubleshooting sessions.
Because everyone knows that troubleshooting is about covering up the symptoms rather than diagnosing the root cause.
- chrome doesn’t work! (It was actually Microsoft word)
- my printer won’t print! (Out of paper)
- your program keeps crashing! (No, that’s the os reminding you of a security update)
The steps are invariably:
- Turn it off then turn it back on again
- Force stop, clear your cache and cookies
- Disable AV and firewall then reinstall
If the user cannot be induced to follow this simple script, then we can never move past the most basic of troubleshooting sessions.
Because everyone knows that troubleshooting is about covering up the symptoms rather than diagnosing the root cause.