From what I understand customer support chatbots have had some pretty good outco... | Hacker News

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		johndhi 4 months ago \| parent \| context \| favorite \| on: The current hype around autonomous agents, and wha... From what I understand customer support chatbots have had some pretty good outcomes from ai agents. Or does that not count?

nsypteras 4 months ago [–]

I think that would be one of the success cases described in the article because HITL is an integral part of good customer support chatbots. Support chats can be escalated to a human whenever the agent is unable to provide a satisfactory answer to the user.

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