Gen AI can only support people. In our case it scans incoming mails for patterns of order or article numbers, if the customers is already know, etc.
That isn't reliable either, but it supports the person who gets the mail on his desk in the end.
We sometimes get handwritten service protocols and the model we are using is very proficient in reading handwritten notes which you would have difficulties to parse yourself.
It works most of the time, but not often enough that AI could give autogenerated answers.
For service quality reasons we don't want to impose any chatbot or AI on a customer.
Also data protection issues arise if you use most AI services today, so parsing customer contact info is a problem as well. We also rely on service partners to tell the truth about not using any data...
That isn't reliable either, but it supports the person who gets the mail on his desk in the end.
We sometimes get handwritten service protocols and the model we are using is very proficient in reading handwritten notes which you would have difficulties to parse yourself.
It works most of the time, but not often enough that AI could give autogenerated answers. For service quality reasons we don't want to impose any chatbot or AI on a customer.
Also data protection issues arise if you use most AI services today, so parsing customer contact info is a problem as well. We also rely on service partners to tell the truth about not using any data...