Never attribute to incompetence that which is adequately explained by avarice. This is just like Goldman Sachs, deliberately confusing the customer and then making money off that confusion.
When GoDaddy did this to me I let the (somewhat unimportant, fortunately) domain lapse and bought it back with Hover.
Looks like you have many domains. My unsolicited advise - do not keep them all in one place and NameCheap is not the only better one. I am from India and use BigRock(Indian) and Name.com. No problems till now. Choose at least 2-3 and distribute. Keep a track. I am sure you have made calendar entries to track their renewals &c, or maybe there's some automated service for that(would love to know, if there's one).
I agree. NameCheap is a good option though. They have been leveraging GoDaddy's fuckups to gain new customers. Their social media antics have got them a lot of socially savvy customers. So they know that, if they stray, they will be flayed publicly, and all the goodwill will vanish quickly.
Another registrar I will recommend is Dynadot, simply because I have used them for several years without any hassle, and they have a live support that's actually helpful.
When GoDaddy did this to me I let the (somewhat unimportant, fortunately) domain lapse and bought it back with Hover.