No one likes having their shortcomings pointed out but it would have made much more sense for Trek to admit that getting started could be made easier and that the Ember.js team would look into ways to make it easier
Agreed. I recently had a new user point out in quite spectacularly a direct fashion how unfriendly the "Getting Started" section of one of my apps is. It made painful reading, but I would happily pay for users to get in touch like that.
Same here, I used to be much more of a "hot-head" when it came to things like this (I'm still not perfect, far from it) but I try not to take things as personally, at the end of the day if it makes my product better then I should shut up and be happy.
Agreed. I recently had a new user point out in quite spectacularly a direct fashion how unfriendly the "Getting Started" section of one of my apps is. It made painful reading, but I would happily pay for users to get in touch like that.