Both parties don't come off well here - the buyer could have given the seller the benefit of the doubt before posting a negative feedback over a trivial amount and the seller managed to turn an unjustified, in my opinion, negative feedback into a terrible publicity for itself.
I think there is more context to the situation than what is discussed in the original post. Is the company generally an honest entity who always put their customers in front of everything and this was a one-time mistake? Or do they routinely "forget" to pay for postage and hope no one noties. etc.
Glad someone is at least acknowledging that both parties are acting ridiculous. Granted, the seller has now taken it to a whole other level by getting litigious, but still, both are coming off like giant children.
For whatever reason, either accidental, or deliberate, the postage was short $1.44. Not a big deal. The Med company offered to make it right, but the person left negative feedback over it anyway.
Imagine if this was just an error. To have someone drag your name down even after offering a remedy has got to be beyond frustrating -- especially in an ecosystem like eBay's.
Did the seller try contacting the buyer explaining the situation and offer to reimburse for problems etc? This could have been the first step in solving the situation, in my opinion.
