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Indeed. My family's doctor's offices computerization effort succeeded because they got buy-in from all the other ones, this was going to make life easier (without I believe any layoffs, there was still plenty of work to be done including envelope stuffing and the system enabled better scheduling and less inadvertent doctor downtime).

In the one recalcitrant office the workers never got a chance to really sabotage the effort, since temps did the big block of one time data entry and specialists set up everything. Because the conversion revealed they were in the process of making the office fail due to laziness they were sacked and not in a position to sabotage the system afterwords.



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