(1) you're not the customer until you pay money and since I assume you haven't paid them for support, which is available btw, you can't be the customer.
(2) trim on Linux was known to cause problems with certain SSDs, not to mention for encrypted volumes (with dm-crypt, which is now offered as a painless option in Ubuntu's GUI installer) it's a security risk. For this reason, I really hope Canonical does know what they are doing, because such features are always problematic if you don't really know the hardware it will run on top of.
(3) no, the customer is not always right and as proof of that fact, pick any 2 customers and marvel at their different opinions on the same topic. Obviously, trying to please everybody cannot work, ergo there is no such thing as "the customer" if by that you refer to yourself and your own opinions and that phrase is just bullshit used in marketing campaigns, as there is no company on this earth that actually believes it.
Using encrypted volumes on SSD's is already a security risk without TRIM, because of the sort of information SSD firmware might store about about how blocks were written. One important piece of information would be about blocks' ages, because it's in the interest of SSD firmware to identify data which is not being frequently modified.
(1) you're not the customer until you pay money and since I assume you haven't paid them for support, which is available btw, you can't be the customer.
(2) trim on Linux was known to cause problems with certain SSDs, not to mention for encrypted volumes (with dm-crypt, which is now offered as a painless option in Ubuntu's GUI installer) it's a security risk. For this reason, I really hope Canonical does know what they are doing, because such features are always problematic if you don't really know the hardware it will run on top of.
(3) no, the customer is not always right and as proof of that fact, pick any 2 customers and marvel at their different opinions on the same topic. Obviously, trying to please everybody cannot work, ergo there is no such thing as "the customer" if by that you refer to yourself and your own opinions and that phrase is just bullshit used in marketing campaigns, as there is no company on this earth that actually believes it.