> email has "been hacked".

But that's probably a big reason to _not_ let the orders through.

And contribute further to the customer's unhappiness? "I got hacked near Christmas, and then Amazon wouldn't help me so some of my presents didn't get delivered right."

I don't see why anyone cares if Amazon is liberal in replacements. So long they're not somehow hurting your account standing with Amazon, it's Amazon's choice.

I wouldn't want my e-commerce store to fulfill orders for a compromised account without talking & confirming some key details with the customer. This HN post is testament to some funky ordering going on.

My experience has been positive with Amazon and there has been situations where they've gone out of their way to make the customer happy. I'm fairly confident that a situation like yours can be resolved with Amazon over phone.

You can access email from just about anywhere with a internet connection.

It's not Netflix you don't need to stream anything any crappy connection will do.

I find it hard to believe you're unable to check your email for weeks. Unless you don't want to but then don't complain at that time.

Lots of people still don't have smart phones, or computers they travel with. And so they do not use email when they travel.

And believe it or not there are still people in this world that may only have an email address with their employer which they don't access regularly outside of work.

And now back to the original article:

We are only getting one of many parts of this story, for all we know the scammer perfectly told a sob story about ordering a gift for their grandson who they haven't seen in several years and will be visiting soon but it didn't arrive in time for their trip and now would like it sent directly to the grandson while they are visiting him so they can still see the joy their gift will bring him.

My point is I don't assume that Amazon isn't trying pretty hard to prevent this fraud, and I don't assume scammers aren't putting in quite a bit of work to commit it.