You can still compete by just being better. Stories like these definitely turn me off Uber, but for all the people saying "just use Lyft or Sidecar instead"... neither service is available in my country yet, let alone my city. But Uber is here.
Uber (for me, so far) has been far superior than local taxis, and it's all low hanging fruit: credit card billing, email receipts, comfortable cars, GPS tracking & ETA, friendly drivers who don't harass you, tips included in price, global business accounts, discounts & perks. Local taxis don't offer any of that, they're not even trying. Maybe Lyft & Sidecar offer that, but they're not in any of the cities I travel to globally. The world is not just San Francisco.
Make a damn good service first. I can't switch to your service if you won't even offer it to me.
Uber (for me, so far) has been far superior than local taxis, and it's all low hanging fruit: credit card billing, email receipts, comfortable cars, GPS tracking & ETA, friendly drivers who don't harass you, tips included in price, global business accounts, discounts & perks. Local taxis don't offer any of that, they're not even trying. Maybe Lyft & Sidecar offer that, but they're not in any of the cities I travel to globally. The world is not just San Francisco.
Make a damn good service first. I can't switch to your service if you won't even offer it to me.