But you have to realize that at Google, that person is your only point of contac... | Hacker News

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		codexon on May 16, 2015 \| parent \| context \| favorite \| on: The Day Google Decided HttpWatch Was ‘Unwanted Sof... But you have to realize that at Google, that person is your only point of contact. Making your displeasure known to at least 1 person who works there gets your message across better than sucking it up and letting them think it isn't really such a big deal.

icebraining on May 16, 2015 [–]

That's only if the support rep has any way of passing the information that the client was displeased up the chain. I find that unlikely.

codexon on May 16, 2015 | [–]

Unlikely is better than nothing, that's my point.

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