If a person who doesn't like liver and onions orders liver and onions off the menu, their complaints to the waiter that "I don't like the taste of this liver and onions" is not justified and sending it back to the kitchen for a different plate of liver and onions isn't going to please the diner's pallet. "Should" has nothing to do with it. Don't buy a ThinkPad if it doesn't meet your needs. Instead, buy something that does.
An unadvertised feature.
Extending the metaphor, they ordered a burger that made no mention of liver and onions and got a burger that had liver and onions. We as consumers have every right to complain, such certified hardware should be optional and we can buy models without. Its software, this shouldn't be an issue we have to face.
